TERMS & CONDITIONS

Please read and familiarise yourself with our terms and conditions outlined here. By ordering with us this means you adhere and comprehend our terms and conditions of our company.

A deposit of 30% must be received upon confirmation to secure your booking, usually this is £40-60 depending on the cost of your cake. No deposit- No security therefore No cake. We are not obliged to hold a space. Deposits are non-refundable but we do offer a credit note which is valid for 8 months from the date should you have to make changes or reschedule your event.

Full payment is due 5 days before your order is due for collection/delivery. Cancellations within the week of your order are still charged at full price and will not be remade at other date if the cake is already in production.

Any changes made to your cake should be done 10 days before its due date. Any changes within the 10 days are chargeable.

Orders made within 7 days of the date you require a cake must be paid in full upon receiving your confirmation.

NO Payment, NO Cake!

Please state your collection or delivery time upon ordering. As we use a third-party courier service not all times can be guaranteed but we will always try our best and let you know upon ordering. Deliveries are confirmed once we receive your deposit. Once again, No deposit - No delivery guarantee.

Collection times are stated above and if you require a time outside of these times, this must be stated upon ordering or maximum 10 days before collection. If not, you will have to collection within our times.

If you miss your collection time you will have to collect at our next available slot

If you are going to be late, please call ahead and arrange new collection times.

You MUST collect your cake on the day you have stated as we cannot keep your cake in storage because we do not have 'spare' storage as we have cakes going out daily.

Please notify us of any changes ASAP, missed collections without notification are chargeable.

If you do choose to collect your cake, please note -once we hand it to you, we no longer claim any responsibility for any damages that may occur in your hands or if asked to place in an Uber or any vehicle you have provided. This will be your responsibility. Please refer to our cake care on how to transport your cakes safely.