Cake care
'Our cakes are butter based & a madeira texture; meaning they are rich, moist and slightly dense in comparison to a margarine/baking butter or oil base cake. We never add any gelatine or preservatives unless stated'
Covered in a unique solid 'handcrafted white chocolate buttercream' our cakes are created so you able to indulge in every last crumb.
We advise you place your cake in the fridge, dependant on your occasion and ideally remove an hour prior to your event or let this be the last thing you set on the table.
Single tier cake will stand for 6 hours and more and our stacked cakes can stand for at least 4hrs + during cooler climates and in the summer 3-4hrs. In hot climates we do advise keeping the cake refrigerated and displaying an 1hr before cutting in a well ventilated room and have on A/C Unit on hand where possible.
Never place our cakes in direct sunlight, like any human in the heat it will get hot & bothered and start to melt.
The best way to cut your cake is in long strips using a cutting board, here's a video to illustrate
Cutting your cake maybe a little stiff to begin with and may seem a little dry but as the cake reaches room temperature this will ease and gain moisture. Please bear in mind your cake has been kept in the fridge overnight so it be solid.
To preserve any left over cake; place in an air tight container with a slice or 2 of white bread and devour within a week or 2 - refresh the bread as it dries out. For longer preservation; our cakes can be frozen for up to 3 months/ thaw out overnight and devour within 2-3 days don't forget to place in a air tight container with a slice of white bread.
Travel
To travel with your cake and get it safely to your destination please follow the guidelines here.
DO NOT HUG YOUR CAKE! Carry your cake from the bottom not pressing on the side of the box and holding away from your body.
ALWAYS place cake in the “FOOTWELL” of the car, example here. DO NOT place on the seat of the car & DO NOT hold the cake in your lap! The cake needs to be placed on a flat surface where it will not rock. Please travel with your A/C on cool, or in a very well ventilated car, if your car is hot the cake will melt - please treat a cake like a human. If you are hot the cake is hot. therefore it will start melting and there will be no stopping it or it magically coming back to its original design, please take care.
Cakes can be placed in a boot of a car but isn’t always advisable. but if you must, please make sure the boot is empty or any loose items are locked down. Have a non slip mat handy, place the cake on this to stop it from sliding around and turn on the A/C to keep it cool
DO NOT LEAVE Cakes in the car, they will melt!
DRIVE CAREFULLY! Please drive gently and carefully with our cakes in your car. As they are tall, please turn on corners and go over humps at 8-15mph. If you do not - you risk the cake tilting over and falling, cracking from the bottom or having an ugly dent. Please remember a cake cannot fix itself!.
f.a.Qs
Do you have a Store I can visit?
We do not have a store and currently operate an E-commerce business.
How much are your cakes?
Our cakes start from £100 for a single tier, 2 tier £300, 3 tier £600 for celebration cakes. All of our cakes are unique therefore prices are dependant on size, design spec & flavour. Weddings are priced differently please see below.
Do you do Cupcakes & other Desserts?
Yes we do. We offer 2 sizes mini & regular. Mini cupcakes start from £2.25 and regular £4.20. Minimum order is 12. Cupcakes order through our order form here, and for other desserts these are available to purchase in our online shop. These are available seasonally and menu may change from time to time.
Where can I find more info on Jars Of Joy?
CLICK RIGHT HERE! All FAQs on our dessert cake jars can be found in the link!
How tall are your cakes & what sizes do they come in?
Our cakes naturally measure between 40-45cm Tall. Shorter cakes can be done upon special request. Sizes in width are measured in inches. For single tiers we do 4” to 9” as we prefer to go taller than wider. For 2 tiers and beyond we start from 3”-14”
Do you do fondant novelty cakes?
No we do not! We do NOT cover our cakes in fondant. We can create novelty shaped or cakes of things within our creative bounds, if the brief allows it.
What are your cakes covered with?
Our cakes our covered in our unique buttercream which is similar to our buttercream filling which dries solid, so you can eat every last crumb - no fondant here!
How do I store my cake before my event and any left overs
Please see above in the Cake Care.
How do I cut my Cake?
Please see above in the Cake Care there's a video!
What kind of events do you do cakes for?
We create cakes to suit any event. We are pioneers in artistic sculpture cakes. Each are handmade and decorated; 'it's not your average'.
Can I have more than 1 flavour in one cake?
Yes you can. There is an additional charge for each additional flavour & depending on size of cake
Is there any internal support in the cakes?
Yes, we do place dowels to help support the height of the cake.
How far in advance can I order?
We take orders 1 year in advance. We ask you to order as soon as you know when you require a cake! Otherwise we require a minimum of 3 weeks booking for celebration cakes [depending on design] and 3 months for wedding cakes. We do on occasions take last minute orders this depends on how busy we are on that week, please feel free to contact us via telephone on 07496141985
Do you do post samples
YES WE DO! Order a sample hamper here, we post them in January - March and again in October ! These are posted via Royal Mail or Evri and you will get a tracking code for this once posted.
What's the smallest and biggest cake size available in width?
The smallest cake we do is a 4", which feeds about 4-8 people and the widest we go is a 9" (14” on shaped cakes). Our preference is to go taller rather than wider as this is our style and signature. But we can fulfil certain shapes & sizes depending on design.
Do you sketch out ideas & cake concepts when an order is placed?
We can sketch out you cake design at an additional charge of £25, which includes 1 rework. Otherwise you are free to send in inspiration from which we can take ideas from
Do you do wedding cakes, what are the costs & where can I find more info?
Yes we do. Our wedding cakes are bespoke and designed to suit you and your wedding alone. Starting guide prices for 2 tier is from £400+ and 3 tier £700+. Final cost is dependant on style, size & design. This cost excludes delivery & set up, please email us on hello@theindulgentsugarplum.com for more info or visit the wedding page.
Do you do corporate/bulk orders?
Yes we do! Please email or call us directly with all the details you require for your order.
Do you offer delivery?
Yes we do, at an additional cost. We use a trusted third party cake courier service. Prices are subject to location from our base at SE12 to your location and time slots are subject to availability.
What are your T&Cs & Cancellation Policies
A deposit of 30% must be received upon confirmation to secure your booking. No deposit- No security therefore No cake. We are not obliged to hold a space. Deposits are non-refundable and no refunds are given on any purchases but we do offer a credit note which is valid for 8 months from the date should you have to make changes or reschedule your event. Full payment is due 5 days before your order is due for collection/delivery. Cancellations within the week of your order are still charged at full price and will not be remade at other date if the cake is already in production.
Any changes made to your cake should be done 10 days before its due date. Any changes within the 10 days are chargeable. Orders made within 7 days of the date you require a cake must be paid in full upon receiving your confirmation. NO Payment, NO Cake!
Please state your collection or delivery time upon ordering. As we use a third-party courier service not all times can be guaranteed but we will always try our best and let you know upon ordering. Deliveries are confirmed once we receive your deposit. Once again, No deposit - No delivery guarantee.
Collection times are stated above and if you require a time outside of these times, this must be stated upon ordering or maximum 10 days before collection. If not, you will have to collection within our times.
If you miss your collection time you will have to collect at our next available slot
If you are going to be late, please call ahead and arrange new collection times. You MUST collect your cake on the day you have stated as we cannot keep your cake in storage because we do not have 'spare' storage as we have cakes going out daily. Please notify us of any changes ASAP, missed collections without notification are chargeable.
If you do choose to collect your cake, please note -once we hand it to you, we no longer claim any responsibility for any damages that may occur in your hands or if asked to place in an Uber or any vehicle you have provided. This will be your responsibility. Please refer to our cake care on how to transport your cakes safely.
Lastly, here at The Indulgent Sugar Plum we do not tolerate any abusive/aggressive/violent behaviour. Customers who display any behaviour we deem disrespectful will not be privy to our services
Allergen Advice & Vegan
Unfortunately we do not currently provide vegan cakes. Our cakes are made in a kitchen which uses nuts, wheat & dairy and are not suitable for those with nut, wheat or dairy allergies; If you any allergies please state in the additional info box on the orders page. As much as we would love to indulge everyone - it is not always possible to create cakes to suit every allergy - please enquire before placing your order if you have allergies