jars of joy & their faqs
WHAT ARE JARS OF JOY?
Jars of Joy is a passion project of ours where we aim to have Zero0% waste by using up all cake off cuts (cake pieces from levelling off the cake or cut offs of obscure cake shapes) left over cake mix & ingredients in our kitchen. These are then layered with buttercream and jarred up and sent to you to indulge. They come is 2 sizes
1lb (400g) = 3 1/2 cupcakes
1/2lb (200g) -1 3/4 cupcakes
We offer this on a monthly basis and take pre-orders which are dispatched on the day listed.
For this months current drop & reviews shop here
Below you’ll find all the FAQs on Jars of Joy
'Our cakes are butter based & a madeira texture; meaning they are rich, moist and slightly dense in comparison to a margarine/baking butter or oil base cake. We never add any gelatine or preservatives unless stated'
f.a.Qs
What are are Jars of Joy & how are they Made?
Jars of Joy is a passion project of ours where we aim to have Zero0% waste by using up all cake off cuts (cake pieces from levelling off the cake or cut offs of obscure cake shapes) left over cake mix & ingredients in our kitchen. These are then layered with buttercream and jarred up and sent to you to indulge.
How often do you do Jars of Joy?
We do 1-2 drops a month (depending on how busy we are) and flavours are vary on each occasion as its dependent on our Artisan Cake Orders that week
Can I make a Custom Order?
Yes, you can, a minimum order of 6 Jars which are £8.00 each. Please select custom order and let us know the flavours & number of Jars you'd like or alternatively email us on hello@theindulgentsugarplum.com
For an additional cost you can also customise the labelling too.
How many items can I order?
From our fortnightly uploads is as little as 1 jar to as many as you like. For custom flavour jars for a specific date or occasion it's a minimum of 6 jars
How are the items packaged?
Cake is packaged in a Glass jar of 400ml. The shape of the jar changes from time to time as this project is all about Zero Waste, Sustainability, kindness to the Earth, Recycling & bringing you Cake Joy no matter the Jar shape, as long as you are indulged! They are then individually wrapped & packaged securely for postal.
Can I recycle my Jar?
If you have made a purchase of Jars of Joy, you can recycle your Jar by sending your jar back to us, using the slip in your box. For 1 jar you’ll receive £1 off an for every jar there after 25p off. i.e. total jars received 4 = £1.75 off your next purchase. Once we receive this, you will receive a discount code.
How to Store Jars of Joy?
Please store your jar(s) in the fridge. Take out 1hr or leave to reach room temperature to indulge. DO NOT PLACE FREEZER, as the glass can crack, and contents would be unsafe to consume. This should be eaten within 10 days of opening.
Do you have vegan or gluten free options?
From time to time, we have vegan options, but we do not do gluten free cakes unfortunately.
What is the Delivery or Collection Options?
Jars are posted via Royal Mail [Currently no Evri]
There are 3 different options with Royal Mail - 1st Class which takes 1-3 days, there is NO tracking option for this service. Royal Mail 24, takes 1-2 days and Special delivery which is 'Guaranteed Next Day before 1pm'. All mentioned timing are advised on the Royal mail website & note Royal Mail does NOT deliver on Sundays.
Evri is Next day service but can take up to 1-3 days and they do deliver Saturdays & Sundays. A safer option if you'd like to receive your order over the weekend.
Unfortunately, we have NO control in the delivery operations at Royal Mail or Evri so we can only ask for you to choose the appropriate delivery to suit you. We hope these services reach you in the stated times given but please note if there are delays it maybe due to strike action or internal issues with each carrier which we are NOT privy to. And if there should be strike action, we will let you know and advise you to use another carrier instead.
Collection from our studio is available, Only from SE12. Full address is emailed to you when orders are being dispatched. If you do not collect your jars without notifying us of a new collection date in a timely fashion we will donate your jars to another client. As the intention of Jars of Joy is for us to have zero waste & an empty fridge of cake ready for a fresh week. If this should occur, we will offer you a credit note to use on a new purchase.
Why is there no longer Royal Mail 48 Delivery Option?
Unfortunately, we have taken this option down. We understand there have been longer delays with this service and as our product is edible & contains dairy, we want you to receive this as soon as possible. Therefore Royal Mail 1st, Tracked 24, Special and Evri can delivery these in a good optimal timeframe.
Where is my Order?
Please check your tracking number if you have selected Royal Mail 24, Special or Evri. These service offer tracking, and you will receive an email updating you on your delivery which can take up to 2 days & sometimes 3 as advised by both services. If you have selected 1st class, there is no tracking for this service and can take anything between 1-3 days to arrive - we have no access to track this.
If there's something wrong with my order?
Please email us with any issues & must include photos detailing the issue and we will be on hand to resolve this as soon as possible. Our email address is hello@theindulgentsugarplum.com
Cracked Jar?
Don’t worry - we’ll give you a jar on us. Please send us photo evidence and we’ll replace this jar for you.
Can I get a refund?
We do not offer refunds, but a replacement jar(s) or credit note which is valid for 12 months from the day requested and can be used towards any of our products.
Allergen Advice & Vegan
Unfortunately we do not currently provide gluten free cakes. Our cakes are made in a kitchen which uses nuts, wheat & dairy and are not suitable for those with nut, wheat or dairy allergies; If you any allergies please state in the additional info box on the orders page. As much as we would love to indulge everyone - it is not always possible to create cakes to suit every allergy - please enquire before placing your order if you have allergies